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How can we help?

Thank you for visiting our Help Center – resources to solve your queries

Let us help you

Below is a list of commonly asked questions from other clients, users. We hope these help answer your query quickly. However, if we cannot answer your question, please use the form to send us your query and we will get back to you as soon as we can.

Frequently asked questions

Please see our Resources section to view our Labstamp SOP, our Labstamp User Guide and also the FAQ sheet for commonly asked questions.

Yes, many customers order via Thermo Fisher, VWR, Braintree Scientific or Thomas Scientific. In Europe, we also partner BioServices, who also distribute our products. Most customers, however, buy direct from us. Please contact our Customer Service Manager, Nicole, using the form below to learn more.

The cost of Labstamp or Digitail and the consumables (ink slides, needles, tail oil or tags) varies as it depends on order volumes. We provide discounts for larger orders. We also offer discounted pricing for Academic and Not for Profit organisations. Please use our Contact Us form to request a quote.

Yes, we provide training and support for both Labstamp and Digitail. It is so easy and quick to learn the application of both products, that we are able to provide training over a web call with your team. It takes only a few minutes to learn and understand the procedures, and a short period of practice to become competent. You can request refresher training anytime at no extra cost. Simply complete the Request Training and / or Request Support forms, or the one below and tell us what you need and we will confirm with you a time and date that works for your team.

Ask your question

Please use this form to send us your question, our Customer Service Manager, Nicole, is always happy to help.

What next?

Schedule a free no-obligation demo with an expert technician and experience the full functionality from Somark.

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